Terms and
Conditions
By using our services and making purchases at Creaciones by Caro , you agree to the following terms and conditions.
Terms and
Conditions
By using our services and making purchases at Creaciones by Caro , you agree to the following terms and conditions.
Policy
Privacy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Policy
Privacy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Policy
Privacy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Policy
Privacy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Returns
Policy
We want you to be completely satisfied with your purchase. Check out our return and exchange policies.
Secure purchase
and reliable
Products of
premium quality
On-time deliveries
Made with love
in every detail
1. When do we accept returns?
We only accept returns for products with manufacturing defects, damage during shipping, or errors in the order received (for example, a product different from the one ordered or with incorrect customization attributable to us).
2. Non-returnable products
Due to the nature of our products, we do not accept returns of:
- Personalized products (with names, photos, designs or specific messages from the customer)
- Items on sale or clearance
- Gift cards
- Products that have been used, washed, or modified in any way
3. Conditions for returns
For a return to be valid, the product must:
- Be in its original packaging
- Not having been used
- Include all original labels and accessories
- Provide clear evidence of the defect or damage (photos or video)
4. Return period
You have up to 7 calendar days after receiving your order to request a return. After this period, we will not be able to process the request.
5. Return process
To initiate a return:
1. Contact us via WhatsApp or email indicating your order number and the reason for the return.
2. Attach photos or video that show the problem.
3. Our team will review your case and give you instructions to follow within 24 to 48 hours.
6. Changes
If you wish to make an exchange (for example, for a different color or model), please contact us within 7 days. The new product will be subject to availability, and in some cases, a price difference may apply.
7. Refunds
Once we receive and inspect the returned product, we will process your refund using the same payment method used for the original purchase. The processing time may vary depending on your bank, but it generally takes between 5 and 10 business days.
8. Shipping costs
Return shipping costs are the customer's responsibility, except in cases where the error or defect is attributable to Creaciones by Caro (damaged, incorrect, or defective product), in which case we cover the cost of return shipping and the replacement.
9. Damaged items or errors in the order
If your order arrives damaged or incorrect, please contact us within 48 hours of receiving it, including clear photos of the product and packaging. We will resolve your issue as soon as possible, either with a replacement or a refund.
10. Contact
If you have any questions about our Returns Policy, we're here to help:
WhatsApp: 1-849-863-3847
Email: hola@creacionesbycaro.com
At Creaciones by Caro we create with love, and we serve you with our hearts.
